Privacy Policy Effective Date: 09/27/2024
ThermoGrid Software, owned and operated by GridMaster Technologies in Dubuque, Iowa, is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and protect your information, and your rights regarding your data.
1. Introduction
ThermoGrid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software, which includes our mobile applications (Android and iOS) and web application (collectively referred to as the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.
2. Information We Collect
We may collect the following types of information from or about users of our Services:
- Personal Information: Information that can be used to identify you, such as your name, email address, phone number, login credentials, and any other personal identifiers you provide when creating an account or using our Services.
- Location Data: We may collect location data from your mobile device (Android or iOS) or computer when you use features of the Services that require location tracking. This may include your precise or approximate geographic location, depending on your device’s settings. You can control the collection of location data by adjusting your device’s settings. If you choose to disable location tracking, some features of the Services may not function properly.
- Usage Data: We may collect information on how you interact with the Services, including your device type, browser type, operating system, IP address, referring URL, app features you use, crash reports, and other technical data.
- Cookies and Tracking Technologies (for Web Application): We may use cookies, web beacons, and similar tracking technologies to collect information on the web app, such as page views, time spent on pages, and user preferences.
3. How We Use Your Information
We may use the information we collect for purposes including, but not limited to:
- Providing, operating, and maintaining the Services
- Enhancing the user experience and improving the Services
- Processing your transactions and managing your account
- Sending you relevant notifications, updates, and support
- Monitoring and analyzing usage patterns for security and performance purposes
- Preventing fraudulent or illegal activities
- Customizing and improving our services based on your preferences
4. Sharing Your Information
We may share your data in the following circumstances:
- With Service Providers: We may share information with trusted service providers who assist us in operating our Services, such as cloud hosting, payment processors, or customer support platforms, in compliance with this Privacy Policy.
- Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal processes such as subpoenas, court orders, or government regulations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, we may transfer your information as part of the business transaction.
- With Your Consent: We may share information with third parties when you give us explicit permission to do so.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. User Rights
Depending on your location, you may have certain rights regarding your personal data, such as:
- Accessing the information we hold about you
- Requesting correction or deletion of your information
- Objecting to or restricting data processing
- Withdrawing your consent at any time
- If you wish to exercise any of these rights, please contact us at support@thermogrid.com.
7. Children’s Privacy
Our Services are not intended for individuals under the age of sixteen. We do not knowingly collect personal information from children. If we learn that we have collected data from children without parental consent, we will take steps to delete it.
8. Third-Party Links and Services
Our Services may contain links to third-party websites, apps, or services that are not operated by us. We are not responsible for the privacy practices or the content of those third parties. We encourage you to review their privacy policies before providing any personal information.
9. Cookies and Similar Technologies (for Web Application)
We may use cookies and similar tracking technologies to track activity on our web app and store certain information. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our web application may not function properly without cookies.
10. Data Deletion Requests
You have the right to request the deletion of your personal data that we collect and store through our Services, including the mobile apps (Android, iOS) and web app. If you would like to delete your account and associated data, you can submit a request by contacting us at support@thermogrid.com.
Upon receiving your request, we will take reasonable steps to verify your identity and proceed with the deletion of your personal data, in accordance with applicable laws and regulations. Please note that certain data may be retained for legal, security, or operational purposes where necessary.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@thermogrid.com.